Shipping Policy – QUICK HITCH

‌Effective Date: 20th September 2026‌

This Shipping Policy is issued and operated by QUICK HITCH PTY LTD, the official manager of e-commerce platform www.quickhitchshop.com, with our operational base located at 144 Industrial Road, Oak Flats, NSW 2529, Australia. For all shipping-related inquiries, including delivery tracking, address adjustment, and shipping fee verification, you may reach our dedicated logistics support team during 9:00 AM to 5:00 PM AEST, Monday to Friday via telephone at +61 2 4257 1555, or send an email to puff@quickhitchshop.com for off-hours requests, and we will provide you with a formal response within 2 business days.

As a specialist retailer of driver-tested car small tools and vehicle interior essentials, our core mission is to deliver reliable, well-built car accessories to every road user at fair prices with no hidden markup, and this Shipping Policy sets out all transparent rules we follow to get your ordered items to your location safely and efficiently.

1. Order Processing Timeline

All orders submitted on www.quickhitchshop.com will go through our standard verification and packing process within 1 to 2 business days after your successful payment is confirmed. Our team will double-check every ordered item for quality completeness before packing, to ensure no defective or mismatched products are sent out.
Please note that order processing does not include weekends or Australian national public holidays. Any order placed after 2:00 PM AEST on a business day, or on non-working days, will be processed on the next following business day. Once your order is dispatched from our Oak Flats warehouse, you will receive a formal dispatch notification email sent to your registered contact address, which includes your unique tracking number and a direct access link to check real-time logistics status.

2. Shipping Coverage and Delivery Timelines

We currently offer two shipping tiers for customers across different regions:

2.1 Domestic Shipping within Australia

For all delivery addresses located within Australian mainland and Tasmania, we partner with local trusted courier services to provide two shipping options:

‌Standard Domestic Shipping‌: The delivery timeline ranges from 3 to 7 business days after dispatch. The shipping fee is a flat rate of AUD 4.99 for all orders under AUD 50, and completely free for all domestic orders with a total value over AUD 50.
‌Express Domestic Shipping‌: The delivery timeline ranges from 1 to 3 business days after dispatch. The shipping fee is a flat rate of AUD 12.99, available for customers who need to receive their car accessories urgently before a planned road trip.

2.2 International Shipping

We now ship to New Zealand, selected Southeast Asian regions and Pacific island areas. Standard international shipping takes 7 to 15 business days after dispatch, with shipping fees calculated dynamically based on your delivery location and the total weight of your ordered items, the exact fee will be clearly displayed on your checkout page before you confirm payment. All international customers are responsible for any applicable local customs duties, import taxes or clearance fees that may be charged by your destination country’s regulatory authority.

3. Delivery Guidelines

Please ensure the delivery address you provide during checkout is complete, accurate, and includes a valid local contact phone number that our courier partners can reach you on. Our courier will make one first attempted delivery to your specified address. If no one is available to sign for the parcel, the courier will leave a delivery notification card with pickup instructions at your local designated collection point. You will need to arrange parcel pickup within 7 calendar days from the date of the first delivery attempt.
If you realize you have entered an incorrect delivery address after submitting your order, please contact our support team immediately via +61 2 4257 1555 or puff@quickhitchshop.com before your order is dispatched. We can adjust your delivery address free of charge as long as the order is still in processing status. Once the parcel has left our warehouse, address modification requests will not be accepted.

4. Damaged, Lost or Delayed Parcel Arrangements

If your parcel shows marked status that it has been lost during transit, or the delivered product arrives with obvious packaging damage that causes the product itself to be unusable, please contact our support team within 7 calendar days after the estimated delivery date, and provide your order number and relevant photos of the outer packaging and damaged item. We will verify the situation with our courier partner within 3 business days, and arrange a free re-dispatch of the identical product for you at no extra cost.
We will not be liable for delivery delays caused by force majeure events, including extreme adverse weather conditions, local courier operational disruptions, customs clearance delays, or public health emergencies. In these circumstances, our support team will proactively update you on the latest status of your order, and offer you the option to reschedule delivery or exchange your items for store credit.

5. Changes to Shipping Policy

QUICK HITCH PTY LTD reserves the right to adjust the terms of this Shipping Policy when needed, all updated versions will be posted on www.quickhitchshop.com with the revised effective date clearly marked. Your continued use of our shopping services after the effective date of the updated policy means you agree to the new terms. If you have any questions about this policy, do not hesitate to reach out to our team at any time.