Refund and Returns Policy

‌Effective Date: 20th September 2026‌

This Refund and Returns Policy is published by QUICK HITCH PTY LTD, the operator of e-commerce platform www.quickhitchshop.com, with our registered office located at 144 Industrial Road, Oak Flats, NSW 2529, Australia. You can reach our support team for all returns-related inquiries via telephone at +61 2 4257 1555 during 9:00 AM to 5:00 PM AEST Monday to Friday, or send us an email at puff@quickhitchshop.com for after-hours inquiries, and we will respond to your request within 2 business days.

As a retailer of professional, driver-tested car small tools and vehicle interior essentials, we prioritize delivering reliable, well-built car accessories to every road user, but we understand that there may be rare cases where you need to adjust your order after receiving the product. This policy clearly outlines all our rules and procedures for returns, exchanges, and compensation, with a non-negotiable rule that ‌no pure “refund only” requests are allowed under any circumstances‌, to ensure fairness for all our customers and maintain the transparency of our order processing operations.

1. Core No Refund-Only Rule

To protect the integrity of our order fulfillment system, prevent fraudulent claims, and ensure we can continue offering fair prices with no hidden markup for all road users, we strictly do not process any requests for full or partial refund where you retain the delivered product. All eligible compensation requests can only be resolved via one of the following approved options:

Return of the complete unused product to our designated return address, followed by a full refund to your original payment method after our team confirms the returned item is intact
Free exchange for the correct item or a different qualifying product of equal or higher value
Issuance of a 110% store credit voucher that can be used for any future purchase on www.quickhitchshop.com
We will never approve any request that asks for a monetary refund without you returning the delivered product to us. This rule applies to all customers across Australia and international markets we serve, with zero exceptions even if you claim the product has minor defects or fails to match your personal preferences.

2. Eligibility for Return

You are eligible to initiate a return process if your request meets all the following criteria, within 30 calendar days from the date you receive your ordered car accessory:

The product you received arrives damaged during transit, has manufacturing defects that affect normal use, or the delivered item does not match exactly the product you selected on our www.quickhitchshop.com product page
The product is kept in original resalable condition, with no signs of installation, use, modification, or accidental damage caused by improper operation after delivery, with all original packaging, tags, and included accessories fully intact
You can provide a clear order number, order confirmation email, and 2 to 3 clear photos that show the issue with the product when you submit your return request to our support team.

Products that are not eligible for return include customized personalized car accessories, perishable car air freshener products that have been unsealed, and disposable car care items that have been opened after delivery.

3. Return Processing Steps

Submit your return application via email to puff@quickhitchshop.com, include your order number, full name, contact phone number, and supporting photos to explain the reason for your return. Our support team will review your application within 48 hours and send you a confirmed return authorization and our designated return address.
Send the complete product back to us using a tracked courier service. For returns caused by our shipping error or product manufacturing defects, we will provide you with a full shipping reimbursement voucher after you upload your return courier receipt. For returns initiated due to change of personal preference, you will be responsible for covering the return shipping cost.
Once our warehouse team at 144 Industrial Road, Oak Flats, NSW 2529 receives and verifies the returned product meets our eligibility requirements, we will notify you via email, and process your requested refund, exchange, or store credit within 7 business days. Refunds will be sent back to your original payment method, and the arrival time may vary between 3 to 10 business days depending on your payment provider’s processing speed.

4. Exceptions and Special Cases

For rare cases where your delivered product has a minor manufacturing defect that does not affect core functionality, our team will offer you the option to keep the product and receive a corresponding store credit of up to 30% of the product value, as a flexible alternative to a full return. We will never offer pure monetary partial refunds in these scenarios, and all compensation outside of full product return will be issued as store credit that can be redeemed on any future order on our platform.

This policy is supplementary to our published Terms of Service, and we reserve the right to update its terms periodically, with all changes posted on www.quickhitchshop.com with updated effective dates. If you have any questions about this policy, feel free to contact our team via +61 2 4257 1555 at any time.