Terms of Service – QUICK HITCH

‌Effective Date: 20th September 2026‌

These Terms of Service are a legally binding agreement entered into between you, the end user or customer of our platform, and QUICK HITCH PTY LTD, the registered Australian private company operating the e-commerce website www.quickhitchshop.com. Our official registered physical office is located at 144 Industrial Road, Oak Flats, NSW 2529, Australia, and you may contact our customer service and administration team at any time via telephone on +61 2 4257 1555 during our standard business hours of 9:00 AM to 5:00 PM AEST, Monday to Friday, or via official email at puff@quickhitchshop.com for all inquiries, notices, or formal requests related to these Terms.

This document, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, forms the full, complete agreement governing your access to, browsing of, and use of the QUICK HITCH e-commerce platform, all associated digital services, and all product purchase transactions you complete through www.quickhitchshop.com. By accessing, creating an account, browsing our product catalog, placing an order, or interacting with our platform in any capacity, you confirm that you have read, understood, and agree to be bound by every clause outlined in these Terms of Service, in full compliance with applicable Australian consumer and commercial laws. If you do not agree to all the terms laid out in this document, you are not authorized to continue using our platform or complete any product purchases, and must immediately cease all access to www.quickhitchshop.com.

1. Platform Overview and Eligibility for Use

QUICK HITCH PTY LTD is a specialist Australian retailer of professional, driver-tested car small tools and vehicle interior essentials. Our core mission, as stated across our platform, is to bring reliable, well-built car essentials to every road user with no hidden markup, no overhyped gimmicks, and only reliable gear that makes every trip safer and smoother. Every item we stock is road-tested by real daily drivers before it reaches customers, ensuring consistent, practical quality that matches the needs of regular commuters, road trip enthusiasts, and all other vehicle owners.

You are only eligible to use our platform and complete purchase transactions if you meet all of the following eligibility requirements:

You are at least 16 years of age or older. If you are under the age of 18, you may only complete purchases with the explicit supervision and consent of a parent or legal guardian who agrees to be financially responsible for all charges incurred under your account.
You are legally residing in a geographic region that we explicitly support shipping to, as outlined in our public Shipping Policy.
You possess the full legal authority to enter into a binding commercial agreement, and are not restricted from using our platform under any applicable local, state, national, or international laws.
You will not use our platform for any fraudulent, unauthorized, or unlawful purpose, including but not limited to reselling our products for commercial arbitrage without our prior written approval, or submitting fake orders to disrupt our normal business operations.

We reserve the full right to refuse access to our platform, cancel existing user accounts, or reject any order at our sole discretion, if we reasonably determine that you do not meet these eligibility requirements, or that your use of our services violates any clause outlined in these Terms.

2. User Account Registration and Security

When you choose to create a registered user account on www.quickhitchshop.com, you agree to provide accurate, current, and complete personal information, including your full legal name, valid working email address, active contact phone number, and accurate billing and delivery address details. You are fully responsible for updating your account settings promptly whenever any of this information changes, to ensure we can contact you successfully for order confirmations, delivery updates, and critical service notifications.

You are solely responsible for maintaining the strict confidentiality of your account login credentials, including your account password. You agree not to share your account access details with any third party, and you accept full, complete liability for all activities, actions, and transactions that occur under your registered account, whether or not you personally authorized those activities. If you become aware of any unauthorized access to your account, or any suspected security breach, you agree to notify our support team immediately via the contact details listed at the start of these Terms, so we can assist you in securing your account and mitigating any potential harm.

We will not be held liable for any loss or damage arising from your failure to comply with account security requirements, including situations where you voluntarily share your password, or allow a third party to access your account without notifying our team. We also reserve the right to suspend or permanently terminate any account that shows suspicious activity, repeated failed payment attempts, or behavior that we reasonably judge poses a security risk to our platform or other registered users.

3. Product Information, Pricing, and Promotions

We take every reasonable measure to ensure that all product descriptions, images, specifications, and pricing details displayed on www.quickhitchshop.com are as accurate as possible. Every product in our catalog, from our line of natural plant extract car air fresheners, multi-functional car storage organizers, car seat gap accessories, 2-in-1 hanging car trash cans, and all other vehicle interior gear, is carefully photographed and described to match its real physical attributes. However, we do not guarantee that product colors displayed on your individual device screen will perfectly match the actual physical product, due to variations in screen display calibration across different phones, laptops, and other browsing devices. All minor, immaterial variations in product color or finish will not be deemed a valid grounds for a return request, outside of the eligibility rules laid out in our published Refund and Returns Policy.

All product prices displayed on our platform are quoted in Euros, unless explicitly stated otherwise, and do not include applicable shipping fees, customs duties, import taxes, or local sales taxes that may apply to your order based on your delivery location. The exact total final price you will be charged, inclusive of all relevant fees, will be clearly displayed on your checkout page before you confirm and submit payment for your order. While we implement strong price checking systems, there may be rare occasions where a product on our platform is incorrectly listed at an abnormally low price due to human input error or technical system glitch. In these circumstances, we reserve the right to cancel your order for that mispriced product, even if we have already sent you an initial order confirmation notification, and notify you of the pricing error as soon as reasonably possible. We will provide you with a full 100% refund of any amount you have already paid for that erroneous order in this scenario.

All promotional offers, discount codes, and seasonal sale events published on our platform are subject to specific, clearly stated terms and validity periods. No promotional code or discount offer may be combined with any other active promotion, unless explicitly advertised by our team as combinable. All discount codes are non-transferable, have no cash redemption value, and may only be used for a single transaction per customer, unless stated otherwise in the promotion’s official terms. We reserve the right to modify, suspend, or terminate any promotional campaign at any time, without prior individual notice to users.

4. Order Acceptance and Payment Terms

When you submit an order through our platform and complete the checkout payment process, you are submitting a formal purchase offer to us to buy the selected products listed in your cart. Our formal acceptance of your order is not complete until our team processes your payment, verifies the availability of all ordered stock, and sends you a dedicated order confirmation email to your registered contact address. We reserve the right to reject your order for any legitimate reason, including but not limited to circumstances where the product you ordered is out of stock, there are billing issues with your submitted payment method, our systems detect potential fraudulent order activity, or you have previously violated any of the clauses in these Terms of Service.

All payments for orders on www.quickhitchshop.com are processed via our approved, fully encrypted third-party payment processing partners. We do not store the full sensitive details of your credit card, debit card, or other payment method information on our own internal servers, to maximize your payment security. You confirm that you are the legal authorized holder of the payment method you use to submit your order, and that you have sufficient available funds or credit to cover the total cost of your transaction, including all product costs, shipping fees, and any applicable taxes.

If a payment transaction for your order is declined, or your payment provider initiates an unauthorized chargeback claim without communicating with our support team first to resolve any potential order issues, we reserve the right to permanently restrict your access to our platform, ban your user account, and take all appropriate legal action to recover any outstanding funds owed to us, plus all associated legal and administrative costs incurred in the chargeback dispute process.

5. Intellectual Property Rights

All content published on the www.quickhitchshop.com platform, including all website design layouts, product images, product descriptions, brand logos, graphic assets, customer review content, website code, text copy, promotional banners, video content, and all other digital materials, is the exclusive intellectual property of QUICK HITCH PTY LTD, or is used by us with the explicit written permission of the relevant rights holder. All of this content is protected by Australian Copyright Act 1968, international copyright treaty provisions, and all applicable global intellectual property laws.

You are strictly prohibited from reproducing, copying, modifying, distributing, republishing, publicly displaying, framing, posting to external third-party websites, or using any of the platform’s intellectual property content for any commercial or non-commercial purpose, without first obtaining our explicit prior written consent. You may not use our brand name QUICK HITCH, our official logo, or any of our product names as part of any other registered trademark, domain name, or commercial service operating outside of our official platform.

When you submit customer reviews, product feedback, user testimonials, photos of your purchased products, or any other user-generated content to us or our platform, you automatically grant QUICK HITCH PTY LTD a perpetual, worldwide, royalty-free, non-exclusive, fully sublicensable license to use, reproduce, modify, distribute, and publicly display that user-generated content for any of our legitimate business purposes, including displaying it on our product pages, sharing it on our official social media channels, or using it in our promotional materials. You confirm that you own all rights to the user-generated content you submit, and that publishing this content on our platform will not violate the intellectual property, privacy, or any other legal rights of any third party.

6. Prohibited Uses of the Platform

When accessing and using www.quickhitchshop.com, you explicitly agree that you will not:

Use any automated tool, bot, web scraper, crawler, or other automated system to access, scrape, or download large volumes of content from our platform without our explicit prior written permission, outside of the standard access allowed by public search engine crawlers.
Attempt to hack, breach, bypass, or otherwise interfere with the platform’s security systems, access areas of the website that are not publicly available to regular users, or attempt to decrypt any data transmissions sent between our platform and our servers.
Post, transmit, or upload any malicious software, viruses, malware, or other harmful code that is designed to disrupt, damage, or limit the functionality of our platform’s technical systems, or the devices of other visiting users.
Use our platform to conduct any harassing, abusive, defamatory, discriminatory, threatening, or otherwise unlawful activity, including posting harmful offensive content in product reviews or our public comment sections that violates the legal rights of other people.
Impersonate any other individual, business, or entity, including misrepresenting your affiliation with any other person or organization when submitting information to our platform.
Place fraudulent, fake, or speculative bulk orders that you have no actual intention of completing, in order to disrupt our inventory management systems, manipulate product pricing, or harm the normal shopping experience of other legitimate customers.
Resell our purchased products at massively marked up prices on third-party platforms as part of scalping operations, which directly violates our no-hidden-markup mission to keep prices fair for all road users.

We reserve the full right to immediately terminate your user account, block your IP address from accessing our platform, and report any unlawful prohibited activities to relevant law enforcement authorities, if we determine you have violated any of the prohibited use clauses outlined in this section.

7. Third-Party Links and Services

The www.quickhitchshop.com platform may occasionally include links to external third-party websites, including but not limited to links to our trusted courier service partners’ parcel tracking pages, payment provider websites, and relevant partner automotive content sites for car care tips. These external links are provided solely for your convenience, and do not represent any formal endorsement, approval, or affiliation between QUICK HITCH PTY LTD and the operators of those third-party websites.

We have no control over the content, privacy policies, or terms of service of any external third-party site you access via a link from our platform, and we will not be held liable for any loss or damage you incur from accessing or using those external services. We strongly recommend that you review the full terms of service and privacy policy of every external website you visit after leaving our platform, to ensure you understand the rights and obligations that apply to your activity on those sites.

8. Limitation of Liability

To the full extent permitted under Australian law, QUICK HITCH PTY LTD, our directors, employees, business associates, and partners will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our platform, your purchase of our products, or any disruption to our service operations. This includes but is not limited to lost profits, lost data, business interruption losses, or financial harm caused by unforeseen technical platform outages.

In no scenario will our total aggregate maximum liability to you for any claim, dispute, or cause of action related to our services exceed the total sum of money you actually paid to us for the specific product or order that forms the basis of your claim. Nothing in this clause is intended to exclude or restrict any of your non-excludable statutory rights as a consumer under the Australian Consumer Law, which cannot be legally waived or modified by contractual terms.

9. Modifications to Services and Terms

QUICK HITCH PTY LTD reserves the right at any time, at our sole discretion, to modify, update, suspend, or discontinue any part of the www.quickhitchshop.com platform, our product catalog, or our available e-commerce services, temporarily or permanently, without being required to provide prior advance individual notice to every user. We will not be held liable to you or any third party for any losses caused by any modification, suspension, or discontinuation of our full or partial services.

We may also periodically revise these Terms of Service to reflect changes to our business operations, new regulatory legal requirements, or updates to our service processes. All revised updated versions of these Terms will be posted publicly on our website, with the new effective date clearly marked at the top of the page. Your continued access to or use of our platform after the effective date of the revised Terms constitutes your full acceptance of all the changes made. If you do not agree to the updated revised Terms, you must stop using our platform immediately and cease making any new purchases.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in full accordance with the laws of the State of New South Wales, Commonwealth of Australia, without regard to its conflict of law provisions. Any legal dispute, claim, or controversy arising out of or related to your use of our platform, your product orders, or these Terms of Service will be subject to the exclusive jurisdiction of the state and federal courts located in New South Wales, Australia.

Before initiating any formal legal proceedings against us, you agree to first contact our support team via puff@quickhitchshop.com to submit your dispute, and participate in good faith in a non-binding mediation discussion with our team for a minimum of 30 calendar days to resolve the issue amicably, to avoid unnecessary legal costs for both parties. This dispute resolution process does not impact your rights to access any formal Australian consumer complaint or regulatory resolution pathways available to you under local law.

If you have any questions or clarifications about any clause outlined in these Terms of Service, you are welcome to contact our team via our official phone line +61 2 4257 1555 or email puff@quickhitchshop.com at any time during our business hours.