SHOP NOW

Privacy Policy

Effective Date: 20th September 2026‌

1. Introduction

This Privacy Policy is issued by QUICK HITCH PTY LTD, operating the e-commerce website www.quickhitchshop.com (referred to as “we”, “us”, or “our” throughout this policy). Headquartered at 144 Industrial Road, Oak Flats, NSW 2529, Australia, with contact telephone +61 2 4257 1555 and official contact email puff@quickhitchshop.com, we are committed to protecting the privacy rights and personal data security of every user who visits our platform, browses our products, creates an account, places an order, or interacts with our services in any capacity.

We are a specialist retailer of professional, driver-tested car small tools and vehicle interior essentials, offering a full range of products including car air fresheners, vehicle storage organizers, seat gap accessories, trash cans, and other road trip-focused gear designed to make every drive safer and more convenient. We recognize that when you use our e-commerce services, you entrust us with your personal information, and we take this responsibility extremely seriously. This policy outlines clearly how we collect, use, disclose, store, and safeguard your personal and financial data in full compliance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Commonwealth of Australia), as well as all applicable Australian data protection regulations and global data privacy standards relevant to our cross-border e-commerce operations.

This Privacy Policy applies to all customers and end users of QUICK HITCH services, merchant partners and business associates, third-party service providers, website visitors, and mobile browser users who interact with our platform. It covers every individual whose data is collected in connection with our business activities, from casual browsers who only view our product catalogs, to registered users who create accounts, place orders, join our marketing mailing list, or reach out to our customer support team for assistance. By accessing, browsing, or using the www.quickhitchshop.com platform and our related services, you signify your full agreement to the terms outlined in this Privacy Policy, which is incorporated into our Terms of Service as a legally binding component of your user agreement with us.

2. Who We Are

QUICK HITCH PTY LTD is an Australian registered private company, with our physical operational office located at 144 Industrial Road, Oak Flats, NSW 2529, Australia. We operate the official e-commerce website www.quickhitchshop.com, dedicated to bringing reliable, well-built car essentials to every road user, with no hidden markup, no overhyped gimmicks, only reliable gear that makes every trip safer and smoother. Every item we stock is road-tested by real drivers before it reaches customers, ensuring consistent quality that aligns with our founding mission.

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact our dedicated Data Privacy Officer at any time via email at puff@quickhitchshop.com, via telephone on +61 2 4257 1555 during our standard business hours (9:00 AM to 5:00 PM AEST, Monday to Friday), or via post at our official registered address: 144 Industrial Road, Oak Flats, NSW 2529, Australia. We will respond to all legitimate data privacy inquiries within 30 calendar days of receiving your request.

3. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

  • ‌Personal Information‌: As defined by the Australian Information Commissioner’s Office (OAIC), personal information includes any information or opinion about an identified individual, or an individual who can reasonably be identified, whether the information or opinion is true or not. This includes but is not limited to your name, signature, residential or delivery address, telephone number, email address, date of birth, payment details, credit information, device identifiers, and browsing behavior data that can be linked back to you as an individual user.
  • ‌Sensitive Information‌: A subset of personal information that receives additional legal protection under the Privacy Act 1988, including but not limited to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation or sexual practices, criminal records, health information, and biometric information. We will only collect sensitive information in very limited circumstances, with your explicit written consent, and only where strictly necessary to fulfill our service obligations to you.
  • ‌Platform‌: Refers to our official e-commerce website www.quickhitchshop.com, all associated subdomains, related mobile-optimized web versions, official social media storefronts operated directly by QUICK HITCH PTY LTD, and all related digital services we provide to users.
  • ‌User‌: Any individual who accesses, browses, creates an account, places an order, submits information, or otherwise interacts with our Platform.

4. Types of Information We Collect

We only collect information that is directly relevant and necessary to provide you with a seamless, secure, and high-quality e-commerce shopping experience on our platform. The categories of information we collect include:

4.1 Information You Provide Directly to Us

This is all information that you actively submit to us when interacting with our Platform:

  • ‌Account Registration Information‌: When you create a user account on www.quickhitchshop.com, we collect your full name, email address, contact telephone number, and a secure password of your choosing. This information allows us to manage your account, save your preferred delivery addresses, store your order history, and provide you with personalized service when you return to our platform for future purchases.
  • ‌Order and Checkout Information‌: When you place an order for any of our car accessory products, we collect your full delivery name, complete shipping address, contact phone number for delivery coordination, billing address, and payment information including credit card or debit card details, or alternative payment method information provided through our secure payment processing partners. This data is exclusively used to process your payment, fulfill your order, arrange delivery via our partnered courier services, and resolve any post-delivery issues related to your purchase.
  • ‌Customer Support and Correspondence Information‌: When you contact us via email at puff@quickhitchshop.com, telephone on +61 2 4257 1555, or our on-site contact form to ask product questions, submit a return or refund request, report a website technical issue, or provide feedback, we collect the content of your messages, your contact details, and any additional information you voluntarily share with our support team to help us resolve your inquiry as quickly and accurately as possible.
  • ‌Marketing Preference Information‌: When you voluntarily subscribe to our email newsletter, opt in to receive our promotional updates, or participate in our customer surveys, we collect your email address, your stated product preferences, and feedback you provide to help us improve our product range and promotional offers to better match the needs of our customers.
  • ‌Public User Generated Content‌: When you leave a product review on our website, submit a customer testimonial, or post a comment on our public platform pages, we collect the content of that review and the display name you choose to associate with your review, with your full prior consent.

4.2 Information We Collect Automatically When You Use Our Platform

When you visit www.quickhitchshop.com, our servers automatically collect standard technical information through cookies, web beacons, and similar tracking technologies to help us understand how users interact with our site, improve platform performance, and prevent fraudulent access. This information includes:

  • Your device type, operating system version, unique device identifier, browser type and version, IP address, and general geolocation data (at the city or region level, not precise real-time location data)
  • Your browsing behavior on our platform, including pages viewed, products added to your shopping cart, time spent on each page, click paths, and search terms you enter on our site
  • Information about your referral source, including the website or advertising platform that directed you to visit www.quickhitchshop.com
  • Crash reporting data and performance metrics that help our technical team identify and resolve website bugs and performance issues quickly
    We will never use automatic tracking technologies to collect sensitive personal information about you without your explicit prior consent, and you can adjust your browser settings to disable non-essential cookies at any time, though this may impact some interactive features of our shopping experience.

4.3 Information We Collect From Trusted Third Parties

In limited circumstances, we may receive additional information about you from verified trusted third parties, including:

  • Identity verification service providers, who help us prevent fraudulent account registrations and unauthorized payment activity to protect both you and our business
  • Payment processing partners, who provide us with limited transaction confirmation data to validate that your order payment has been successfully completed
  • Courier and logistics service providers, who share delivery status updates with us to allow us to provide you with real-time tracking information for your orders
  • Social media platforms, if you choose to connect your social media account to your QUICK HITCH user account, in which case we will only collect the limited profile information you explicitly authorize the social platform to share with us.

5. How We Use Your Collected Personal Information

We will only ever use your personal information for lawful, transparent purposes directly related to operating our e-commerce business, providing you with the products and services you request, and complying with our legal obligations. The primary purposes of use include:

  1. ‌Fulfillment of Your Purchased Orders‌: We use your order information, contact details, and delivery address to process your payment, confirm your order, arrange for our courier partners to deliver your purchased car accessories to your specified location, send you order confirmation emails, real-time delivery tracking updates, and process any eligible returns, exchanges, or refund requests in line with our published Refund and Returns Policy.
  2. ‌Platform Operation and Security‌: We use your account information and automatically collected technical data to maintain the normal, secure operation of www.quickhitchshop.com, verify user identity to prevent unauthorized account access, detect and block fraudulent payment transactions, prevent malicious cyberattacks, troubleshoot technical errors on our website, and ensure all users can enjoy a fast, stable, and safe shopping experience.
  3. ‌Service Personalization and Improvement‌: We analyze anonymized aggregated user browsing behavior data to understand which of our car accessory products are most popular with different user groups, optimize our product display layout, improve our site navigation flow, identify new product categories that our customers are interested in, and continuously update our inventory to better meet the needs of road trip drivers across Australia and beyond.
  4. ‌Customer Support Delivery‌: We use your contact information and correspondence history to respond to your support inquiries, resolve product complaints, address post-sales warranty issues, and provide you with timely, helpful assistance whenever you need help related to your orders or our products.
  5. ‌Marketing and Promotional Communications‌: If you have explicitly opted in to receive our marketing communications, we will use your email address to send you updates about new product arrivals, exclusive discount offers, seasonal sales events, and helpful car care and road trip tips. You may opt out of receiving these marketing emails at any time, free of charge, by clicking the “unsubscribe” link located at the bottom of every promotional email we send, or by sending us an email notification at puff@quickhitchshop.com requesting to remove your contact information from our marketing mailing list. We will never send you unsolicited marketing communications without your explicit prior consent.
  6. ‌Legal Compliance and Obligation Fulfillment‌: We may use and retain your personal information as required by applicable Australian laws, court orders, or formal requests from regulatory authorities including the OAIC, to resolve legal disputes, enforce our published platform policies including our Terms of Service, Shipping Policy, and Refund and Returns Policy, or protect the legal rights, property, and personal safety of QUICK HITCH PTY LTD, our users, and the general public.
    We will never use your personal information for any purpose that is incompatible with the purposes outlined in this section, without notifying you in advance and obtaining your explicit separate consent where required by law.

6. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes under any circumstances. We only disclose your personal information to trusted third parties in the limited circumstances outlined below, and all such disclosures will be strictly limited to the minimum amount of data required to fulfill the specified purpose:

  • ‌Authorized Service Providers‌: We share necessary information with our carefully vetted, contractually bound third-party service providers who perform critical business functions on our behalf, including payment processors, courier and logistics delivery partners, cloud hosting service providers, IT technical support teams, email delivery service providers, and fraud prevention service providers. All these service providers are required to sign strict data protection agreements with us, obligating them to protect your personal information to the same high standard we maintain, to only process the data in accordance with our explicit instructions, and to never use your data for their own independent purposes.
  • ‌Business Transaction Successors‌: In the event that QUICK HITCH PTY LTD undergoes a merger, acquisition, full or partial sale of assets, or other corporate restructuring transaction, your personal information may be transferred to the succeeding business entity as part of the transferred business assets. We will provide you with advance notice via a prominent public notification on our platform of any such change of control that would materially alter how your personal data is processed.
  • ‌Legal and Regulatory Authorized Disclosures‌: We may disclose your personal information if we are legally required to do so by a valid court order, government regulation, or formal lawful request from a competent Australian government authority, or if we reasonably believe that disclosure is necessary to protect our legal rights, respond to an actual emergency that threatens the physical safety of any person, or comply with our legal obligations under Australian law.
  • With your explicit separate, written consent that you provide directly to us for a specific, clearly disclosed purpose.
    We take all reasonable steps to ensure that all third parties we share your data with implement appropriate technical and organizational information security measures to protect your personal information from unauthorized access, use, or disclosure, in full alignment with Australian data protection requirements.

7. Data Storage, Security and Retention

We implement robust, industry-leading technical and organizational information security measures to protect all personal information we collect from unauthorized access, accidental loss, destruction, alteration, or misuse, in full compliance with the requirements outlined in the Privacy Act 1988 (Commonwealth of Australia) and published OAIC personal information protection guidelines. Our comprehensive data security framework includes:

  1. A dedicated, qualified information security management team that oversees all data protection operations, maintains a strong end-to-end supply chain risk management framework, and assigns clear, documented responsibilities for data security across all relevant teams within our business.
  2. Strict, pre-determined standard security requirements for all our service providers, with full, comprehensive due diligence conducted to assess the information security maturity level of every third party we work with, going far beyond simple review of basic security certifications to validate actual operational security practices.
  3. Regular, periodic independent information security audits conducted using mature Business System Control Assessment tools to identify and remediate any potential vulnerabilities in our data processing systems on an ongoing basis.
  4. Secure data sharing protocols that protect all personal data in transit using Transport Layer Security protocol (TLS 1.3) encryption, all stored personal data encrypted at rest using Advanced Encryption Standard (AES-256), with formal, documented cryptographic key rotation policies and strict, secure key management practices implemented across all our systems.
  5. Regular review of our own supply chain risks, including assessment of the data security practices of our vendors’ own subcontractor (fourth party) service providers, to eliminate unforeseen data protection risks across the entire data lifecycle.
    All personal information of our Australian customers is primarily stored on geographically redundant, Australian-located secure cloud servers, in full alignment with applicable local data localization requirements for e-commerce transaction data, ensuring full compliance with Australian regulatory standards.
    We will only retain your personal information for as long as it is strictly necessary to fulfill the original legitimate purposes for which the information was collected, including for as long as required to complete your order, honor any applicable product warranty terms, resolve any outstanding disputes, enforce our user agreements, and comply with our mandatory legal record retention obligations under Australian tax, commercial, and consumer protection laws. Once your personal information is no longer required for these purposes, we will securely, permanently anonymize or irreversibly delete all copies of that data from our active and backup storage systems.

8. Cross-Border Data Transfers

As an Australian-based e-commerce retailer serving customers both domestically and internationally, in limited circumstances it may be necessary for us to transfer certain of your personal information to trusted third-party service providers located outside of Australia. Whenever we process cross-border personal data transfers, we will fully comply with all applicable Australian data protection laws, and take all necessary steps to ensure that the overseas receiving jurisdiction provides an adequate level of data protection that meets the standards required by the APPs.
We will never transfer your personal information to a jurisdiction outside Australia without first implementing one of the legally valid data transfer safeguards approved under Australian law, which may include using formally approved standard contractual clauses, verifying that the overseas recipient has binding, enforceable data protection obligations that meet APP requirements, or completing other legally recognized cross-border data transfer compliance procedures as directed by the OAIC.
Whenever we transfer your personal information outside of Australia, we will clearly notify you of the countries to which the data will be transferred, the identity of the overseas recipient, the purpose of the transfer, and the relevant safeguards in place to protect your data, in line with all applicable legal requirements.

9. Your Rights Over Your Personal Information

Under the Australian Privacy Act 1988, you hold a series of legally enforceable rights over your personal information that we process. You may exercise these rights at any time by submitting a request to our Data Privacy Officer via the contact details provided in Section 2 of this policy, and we will not charge you any fee for responding to a legitimate, reasonable data rights request, unless your request is manifestly excessive, repetitive, or frivolous, in which case we will notify you of any applicable administrative fee before processing your request. Your rights include:

  • ‌Right of Access‌: You have the right to request a complete copy of all personal information that we hold about you, and to receive a clear, easy-to-understand explanation of how we have been processing that data.
  • ‌Right to Correction‌: If you believe that any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct that information immediately. We encourage all users to keep their account contact details up to date through their account settings page on www.quickhitchshop.com at any time.
  • ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we permanently delete all of your personal information from our systems, in circumstances where the data is no longer necessary for the original purposes for which it was collected, you withdraw your previously provided consent for data processing, or you object to our processing and we have no overriding legitimate legal grounds to continue holding your data. Following a successful erasure request, we will retain only the limited data we are legally required to keep to meet our mandatory regulatory record keeping obligations, and permanently delete all other copies of your information.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily restrict the processing of your personal information, for example while we are verifying the accuracy of your data if you have contested its correctness, or while we are assessing your objection to our processing activities.
  • ‌Right to Data Portability‌: You have the right to request that we provide you with a machine-readable, structured copy of all personal data that you have directly provided to us, for the purpose of transferring that data to another service provider of your choosing.
  • ‌Right to Object to Processing‌: You have the right to object at any time to our processing of your personal information for direct marketing purposes, or for other purposes where we are relying on legitimate business interests as the legal basis for processing.
  • ‌Right to Withdraw Consent‌: At any time, you may withdraw any consent you previously provided to us for processing your sensitive information, or for any data processing activity that was based on your explicit consent. This withdrawal will not affect the lawfulness of any processing activities we conducted prior to you withdrawing your consent.
    When you submit a request to exercise any of these rights, we will verify your identity using basic, non-intrusive verification measures to ensure that you are the legitimate data subject associated with the information you are requesting access to, to prevent unauthorized third parties from gaining access to your personal data. We will respond to all valid data rights requests within a maximum of 30 calendar days of receiving your verified request. If for any reason we are unable to fully fulfill your request within that timeframe, we will notify you in writing to explain the delay, and provide you with an expected clear timeline for completion. If we are legally unable to fulfill any part of your request, we will explain the specific legal reasons for our refusal in full, and inform you of your right to lodge a complaint with the OAIC if you are dissatisfied with our response.

10. Children’s Privacy

Our e-commerce platform www.quickhitchshop.com is not directed at, and we do not knowingly collect personal information from, children under the age of 16 years. All our car accessory products are designed for purchase and use by adult road users. If we become aware that we have accidentally collected personal information from a child under 16 without verifiable parental consent, we will immediately take all steps to permanently delete that information from all our systems. If you believe that we may have collected information from a child under 16, please contact us immediately at puff@quickhitchshop.com so we can resolve this issue as a matter of priority.

11. Cookies and Similar Tracking Technologies

We use standard cookie technology on www.quickhitchshop.com to improve your browsing and shopping experience. Cookies are small text files that are stored on your device when you visit our website. The types of cookies we use include:

  • ‌Strictly Necessary Cookies‌: These cookies are absolutely essential to allow the core functionality of our e-commerce website to operate, including maintaining your logged in account session, saving the items in your shopping cart as you browse different product pages, and allowing you to proceed through the checkout process without interruption. These cookies cannot be disabled through your browser settings, as they are required for the site to function at all.
  • ‌Performance Cookies‌: These cookies collect anonymous aggregated information about how visitors use our website, to help us analyze site performance, identify which pages load slowly, and make continuous improvements to the speed and usability of our platform.
  • ‌Functionality Cookies‌: These cookies remember your preferences when using our site, such as your selected currency, saved shipping addresses, and login status, to provide you with a more personalized, convenient experience on your future visits.
  • ‌Targeting and Marketing Cookies‌: These cookies are used by our trusted advertising partners to display relevant promotional content and product offers that may be of interest to you, based on your prior browsing behavior. You may choose to disable these non-essential cookies at any time through your individual web browser settings.
    You can find a full, detailed breakdown of all the cookies we use, their purpose, and their duration on our dedicated Cookie Policy page hosted on our platform.

12. Updates to This Privacy Policy

We may review and update this Privacy Policy periodically from time to time, to reflect changes to our business operations, new regulatory requirements, or updates to our data processing practices. When we make material updates to this policy, we will post the revised version on our official website www.quickhitchshop.com, update the “Effective Date” listed at the top of this page, and take reasonable steps to notify all registered users of the upcoming changes via a prominent on-site notification and, where appropriate, via an email alert sent to your registered contact address.
It is your responsibility to periodically review the most current version of this Privacy Policy posted on our platform to stay informed of any updates. Your continued access to or use of the www.quickhitchshop.com platform following the posting of updated terms to this Privacy Policy constitutes your full acceptance of those revised terms.

13. Complaints and Dispute Resolution

If you have a complaint or concern about how we have handled your personal information or our compliance with this Privacy Policy, we encourage you to contact our Data Privacy Officer first via email at puff@quickhitchshop.com, telephone on +61 2 4257 1555, or post at 144 Industrial Road, Oak Flats, NSW 2529, Australia. We will acknowledge receipt of your complaint within 7 business days, conduct a full, impartial internal investigation into the issues you have raised, and provide you with a formal written response within 30 calendar days.
If you are not satisfied with our response to your privacy complaint, or if you believe that our processing of your personal information is not compliant with Australian data protection law, you also have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC), the independent national regulator for privacy matters in Australia. You can find full information about how to submit a privacy complaint to the OAIC on their official public website.